Billing Manager (OTC)- PageGroup SSC

• Great opportunity to boost your career in finance|Spanish is not a must

At the heart of PageGroup's business are the thousands of people's lives we change, the outstanding service we provide to our clients and candidates and the exciting opportunities within our offices all over the world. We're proud to set the standard in the recruitment profession - our specialist service with a personal touch is how we change lives for people through creating opportunity to reach potential.

PageGroup was established in the UK in 1976. We're now a FTSE 250 organization with operations in 36 countries, providing recruitment services and career opportunities at a local regional and global level.

In Barcelona, our Shared Services Centre regroups positions to support our operations in Europe and globally.

Find out more here: https://www.pagepersonnel.es/clientprofile/pagegroup-shared-services-centre

• Primary Responsibilities:


• As part of the European Order to Cash (O2C) department, you will be supervising the Billing & Compliance teams in charge of the France, Spain, Italy, Portugal, Turkey, Morrocco, South Africa, UAE & Mauritius markets (+20 people), your main responsibilities will be to:


• Support your team leads in their daily activities to ensure:


• Business continuity through optimized people management (backfilling, recruiting, retention & performance management)


• Streamlined management of the full cycle processing of customer invoices


• Monthly Revenue Recognition Closing according to Group Policy


• Accuracy of report on billing activity to different stakeholders


• Optimized escalation with internal and external customers to support business processes


• Monitor your teams workload, efficiency & performance and work with your team leads to identify & implement corrective or preventive decisions/actions in terms of people, team organization, system & process


• Create a team culture & environment that ensures wellbeing of each team member as well as engagement, a sense of belonging to the team / department.


• Work closely with the O2C Managers (Collection, Credit Management, Account Receivable, etc. ) in charge of your countries to:


• Avoid silos, ensure clear communication between the teams


• Streamline cross team processes & way of working


• Optimize country performance reporting & drive continuous improvement involving Local & SSC Management team


• Work closely with the Billing Manager in charge of the other European countries in order to:


• Identify & implement Billing best practices & opportunitie


• Drive standardization & optimization of the billing processes / performance cross-region

• Competitive Salary package


• 2 days from home hybrid model


• PHI, Ticket Restaurant, Bonus

• Previous experience in a similar supervisory/managerial role with a team of more than 10 people


• Extensive experience in Billing


• Proven ability to implement Billing Best Practice in an international environment & cross different organizations/regions


• Good negotiation, communication, stakeholder management skills (spoken and written)


• Ability to work under pressure to attain company objectives


• Dynamic, organized with a methodical approach


• Customer focus


• Continuous improvement mindset


• Ability to simultaneously tackle multiple projects and challenges


• Fluent and professional English is a must, any other European language is highly valued