IT Helpdesk Administrator

Description

The IT Helpdesk Administrator is responsible for delivering technical assistance on corporate endpoints. This role involves interacting with all company personnel, providing IT Helpdesk services (50% workload), and maintaining our internal IT systems (50% workload). The ideal candidate should be customer-oriented, composed, and capable of dealing with internal customers effectively.


Responsibilities

* Provides technical assistance to the corporate users.
* Complete troubleshooting through diagnostic techniques and root cause analysis.
* Manages Microsoft 365 suite and applications related.
* Administer Windows Active Directory.
* Manage internal network (Switches and APs).
* Executes onboarding tasks of new employees.
* Maintains stock and manages inventory of IT assets.
* Identify and suggest improvements to procedures.
* Continuously learn and enhance technical knowledge.
* Improve IT documentation by creating manuals, articles and keeping those up to date.

We offer

* Work in a very friendly while demanding environment where you will learn about communications technology and services for maritime and yachting applications.
* Being part of a very technical and dynamic team, always interested in improving customer service and employee satisfaction and where engineering excellence is necessary
* Continuous training and possibilities for further growth as the company expands.
* Be part of an international team from diverse backgrounds that appreciates diversity and is based in a Technology Business Park in Palma.
* Flexible working hours policy.
* Breakfast, high-quality daily lunch at a very low cost, fruit and snacks all day long.
* Every Thursday you will have a free lunch with your colleagues.
* Gym and game room at your disposal.

Expectations

In the first month

* Understand the onboarding/outboarding process and execute it with assistance. Manage low-priority tickets independently.


In the first 3 months

* Manage the infrastructure of Active Directory, ability to resolve tickets by its own and provide assistance at the departamental projects.


In the first 6 months

* Achieve full autonomy in operational tasks and demonstrate the ability to execute project tasks independently, collaborating with other team members.

Desired knowledge and skills

* Expertise with Microsoft Desktop Systems.
* Scripting with PowerShell or other languages.
* Experience with Windows/Linux server administration.
* English knowledge to communicate in a business environment.
* Ability to interact and communicate effectively with both technical and non-technical personnel
* Experience with and knowledge
* Degree in IT Systems and Networking or equivalent.
* Administration of Microsoft 365 and on premise Active Directory.
* 3 years' experience as a help desk technician or other customer support role.
* Good understanding of computer systems? mobile devices? and other tech products.
* Ability to diagnose and solve technical issues.


Desired qual