HELPDESK AGENT GERMAN+ENGLISH BASED UN TENERIFE

* HELPDESK AGENT BASED IN GERMAN+ENGLISH IN TENERIFE


Do you speak German level C1-C2? Do you speak English level B2? Do you have customer orientation? Do you live in Tenerife? This job offer is for you!

We are looking for energetic and vibrant Tier 1 Technical Support Agents to work in a new and expanding flagship center located in Santa Cruz de Tenerife, Spain.

* Responsibilities


· Interact with customers via telephone, email and web, providing them with technical support and problem-solving capabilities.

· Identify, evaluate and prioritize customer problems and complaints.

· Analyze customer problems and formulate resolution plans.

· Evaluate new services, processes and technologies introduced in the technical assistance service.

· Participate in departmental training activities, including training programs in support of new technologies, procedures, and customer service improvements.

· Work with departmental staff to promote, develop and maintain strong customer service values.

· Escalate unresolved issues to potential customers, designated service group (Customer).

* Requirements


· Mandatory languages (fluent): Main language (German) + English. Valuable: upper intermediate Spanish

· Basic PC skills

· Good communication skills

· Availability to work shifts: (40 hours a week - 5 days a week). Rotating hours: 7 a.m. to 3 p.m. / 3 p.m. to 11 p.m. / 11 p.m. to 7 a.m. with breaks established by law.

· Basic understanding of the principles, theories and practices of group dynamics and/or team development.

· Customer oriented

* We offer:


.Annual salary 20000

.6 month contract and first month of training

.Possibility of teleworking

.Professional and personal development